For Customer Service: "Service+"

Service+ is the C&CC solution to improve performance in Services.

C&CC conceived and has been successfully implementing at important companies in the service industry the Ad-Hoc Solution "Service+", that leads to the effective performance improvement, both in the private and in the public sector.

"Service+" has been designed for complex and articulated scenarios. It can be rolled out fast and efficiently to offices/ personnel/ agencies/ branches/ clinics/ ... geographically dispersed, in one or in several countries.

It identifies improvement areas and it acts sharply, to lead to sales results improvement, thanks to a higher customer satisfaction, more customer loyalty and a broader customer base.

Thanks to Mystery Customer/ Mystery Citizen/ Mystery Patient Analyses or to other internal and market analyses, the offices/ personnel/ agencies/ branches/ clinics/... current status is depicted and possible solutions are recommended to the Customer.

Interventions vary, based on the Customer's priorities and objectives. They spam from processes optimization, to communication improvement, to training, to tools and manuals creation, to end customers data re-organization, to powerful and structured actions on the market.

Analyses and interventions are carried out in all or some offices/ personnel/ agencies/ branches/ clinics/..., in phases or as one, to be focussed, to carry out a pilot, or extensively, locally or/ and abroad.

The end result is always measured to confirm to the Customer the objective has been achieved. C&CC follow-up ensures that the end result is rooted and lasting.

Analyses and interventions are complete and focussed, to care for all aspects impacting on performance and customer satisfaction.  

The well-satisfied
customer
will bring
the repeat sale
that counts
James Cash Penney

Care    RENTAL Customer Satisfaction Railways Plane PERFORMANCE

  Car MYSTERY CUSTOMER  Sales  SERVICE Quality TRANSPORTS

  Personnel  Relationship Improvement CLINIC Customer Base BOARD Office

   TRAINING Skills REVENUE MYSTERY CITIZEN  Hospital    Flight

  KPI    Operator     PUBLIC    Crew Metro    CUSTOMER SERVICE  Boats

  CRM Public Administration Doctor  LOYALTY Results CITIZEN   PA

 User Mystery Client PATIENT Dental CALL CENTER   Train   Nurse